Support and Maintenance

 We offer unbeatable support and maintenance under $5k a month*. Task includes:

  • Application monitoring, troubleshoot and looking for continuous service improvements
  • Respond to and resolve tickets on technical issues within defined SLAs
  • Design and implement Cognos report
  • Cube model enhancement
  • Provide technical support to the Cognos users
  • Document Cognos standards and procedures and provide production support
  • Implement and maintain security; Interface with Corporation for technical support
  • User security set up and access control
  • BI objects (Report, Cube, package etc.) deployment from environment(s) to environment
  • Application patch upgrade*

For comprehensive support model please contact us and we can help you to find the best support model to save a substantial operation cost.